Tutorial: Attach Additional Messages while Composing a New Message

Use this tutorial to attach additional messages while composing a new message on the Provider Communication - Message page.

NOTE:  Depending on the method of access and your current permissions, this tutorial may not be available.

Complete the following steps to perform this tutorial:

  1. Display the Provider Communication - Message page.

 

Provider Communication - Message page (default view) for State role

Provider Communication - Message page (default view) for Provider role

  1. Enter the message details.

  1. Click Attach Message(s).  The Attach Message Links page displays.

 

Attach Message Links page (default view)

  1. Under Message Search, complete information in the following fields as necessary to filter the list of messages displayed in the Message List table:

OR

  1. Click Search to perform a search based on the filter criteria entered.

When Search is clicked, results found to match the search criteria specified are displayed in the following column(s) of the table:

NOTE:  If no results are found, the table displays a single row containing the text: "No Records Found".  For more information about tables, see the Tables topic.

  1. Click Attach Message(s).  The Provider Communication - Message page displays.

NOTE:  Asterisks (*) indicate which fields are required on the page.  If required information is missing, an error message displays at the top of the page after saving the data.

  1. Click Save.